An integrated system centralizing all processes for registration, renewal, and issuance of professional nursing licenses and wallet in Angola.
Client
ORDENFA
Year
2020
Role
UI/UX Designer
Daily queues of 100 to 120 people at the Order of Nurses for the issuance of professional cards and licenses, over 10,000 pending processes, and financial irregularities were compromising the institution's efficiency.
The main objective of the system is to automate these processes, ensuring a fast and secure response in issuing and renewing licenses and professional cards for nurses, while also guaranteeing transparency in financial transactions.
Process
Tools
Wireframe
Prototype wireframe
Test and Delivery
Team
UI/UX Designer, PO, Scrum master, Software engineers and Project manager
After the research phase and having the problem well defined, I moved on to the wireframe phase to test the potential solutions defined together with the entire project team.
The project involved three stakeholders who were elderly and had low technological literacy, which made the implementation and validation of each feature during the sprints more challenging.
Although we had access to data collection from the secretary module and conducted tests, we were unable to test other modules, including the financial module, which was the most sensitive.
We were only able to test the wireframes for the secretary module
In the development of the secretary module, I conducted three rounds of testing to ensure the solution met the needs of the end users. I carried out two sessions in office environments and one in the ORDEN buildings, focusing on identifying and mitigating the main challenges faced by the secretary staff.
The primary goal was to reduce congestion caused by long queues, one of the major operational issues identified.
Based on the insights gathered during testing, I collaborated on structuring a framework that not only addressed the queue issue but also improved the efficiency of the secretary team's workflow. My role involved analyzing user behavior, collecting feedback, and continuously refining the solution to ensure an intuitive and effective experience.
After obtaining approval for the secretary module screens and validating them, I led the transition to the interface design phase, ensuring that the user experience was intuitive and functional. Although the overall interface followed the institution’s brand identity, I identified usability limitations in the application of the primary color.
To address this issue, I developed a complementary digital style guide, refining the color palette, typography, and components to ensure accessibility and visual consistency.
I used Adobe XD as the primary tool to create high-fidelity layouts, define interactions, and prototype the screens. I structured the deliveries by sharing interactive designs with stakeholders and the development team through prototype links. Additionally, I documented design decisions directly in Adobe XD, detailing visual specifications and component usage guidelines.
All modules were built and rigorously tested in high fidelity, undergoing more than six iterations to optimize the design based on testing feedback. My role involved continuous interface refinement, direct collaboration with developers to ensure technical feasibility, and monitoring implementations through to the final product delivery.
